Out of our commitment to the health and safety of all our customers, and in line with international health standards for personal and medical care products, we have set out the following return and exchange policy with full transparency.
General Return & Exchange Conditions
Hygienic nature of the product: Because toothbrushes are highly personal products directly linked to personal health, any toothbrush whose packaging has been opened or tampered with cannot be returned or exchanged under any circumstances, for health and safety reasons.
- Unopened products: You may request an exchange or return within 14 days of receiving your order, provided the product is in its original, fully sealed packaging, unopened, and in exactly the same condition as when it was delivered.
Exceptions (Manufacturing Defects or Order Errors)
- Manufacturing defects or incorrect shipments: If you receive a damaged product, a product with a manufacturing defect, or an item different from what you ordered, we will cover all shipping and exchange costs.
- Prompt reporting: Defects or errors must be reported within 48 hours of receiving the shipment, along with photos or a video showing the issue.
Refund Process & Timing
- Inspection: Returned products are inspected as soon as they arrive at our warehouse to confirm the packaging is intact.
- Refunds: Once a return is approved, the amount will be refunded using the original payment method (or via bank transfer or store credit) within 7 to 14 business days.
- Shipping fees: If the return is requested at the customer's choice and the product is in its original sealed condition, the original shipping fees and the return shipping fees will be deducted from the refund.
How to Request an Exchange or Return
- Contact us: Reach our customer service team by email or WhatsApp, as listed on our website.
- Order details: Provide your order number, the product name, and the reason for the return or exchange.
- Shipping & drop-off: Our team will provide you with a return shipping waybill and direct you to the nearest branch of the shipping company.